FAQs

Contact Us

• How do I contact Genetrace?
• What are your hours of operation?
• When will my results be ready?
• Is Genetrace open on weekends or holidays?

Orders, Shipping and Payment

• How can I check if my test kit has been received?
• I entered the wrong shipping address, what should I do?
• Can I request discreet shipping and packaging for my test order?
• Can the DNA test kit be split and sent to different addresses?
• Can you ship a DNA test internationally?
• How do I get a replacement test kit?

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Privacy & Security

• Is my sample discarded after the testing is complete?
• Do I have to have a prescription to order a test?
• How confidential is my test?

Accounts

• How do I access my online account?
• How do I reset my password?

Policies and Terms

• Genetrace Terms and Conditions
• Genetrace Privacy Policy