If you have any questions or require support, click here to start a ticket with our Customer Support Team.
If you prefer to speak with one of our representatives directly, please call the laboratory at 1-877-767-4388 during regular office hours, Monday to Friday, 8AM to 5PM PST (11AM to 8PM EST). The switchboard is closed on weekends and statutory holidays.
To view our holiday closures, please visit our Holiday Hours webpage.
Please note that you can login to your account 24/7 at www.genetrace.com to check the status of your test or download results.
Answers to frequently asked questions are available via our Help Center.